FCA Consumer Duty and MCOB do not prevent mortgage brokers from using AI — they require you to evidence suitable outcomes. Inference Agents gives you the compliance gateway to deploy AI for suitability support, client Q&A, and application preparation: MCOB record-keeping handled automatically, Consumer Duty evidence generated on every interaction, and a tamper-proof audit trail built as your team works.
Consumer Duty requires brokers to take reasonable steps to avoid foreseeable harm. Where an AI tool assists in suitability assessment or client communication, the FCA will expect you to evidence that the tool operated within your firm's risk parameters and that its outputs were reviewed by a qualified person before acting on them.
MCOB 11 requires mortgage brokers to retain records sufficient to demonstrate compliance with responsible lending obligations. If AI tools contribute to affordability calculations or help generate suitability reports, those AI interactions must form part of the evidential record — alongside the human-reviewed outputs.
Under SMCR, Senior Managers are personally accountable for ensuring appropriate systems and controls are in place. Where AI is used in regulated activities, the Senior Manager responsible for that activity must be able to demonstrate oversight — including what the AI said, when, and how it was supervised.
Your advisers use AI to draft suitability reports and mortgage recommendation letters significantly faster. Inference Agents ensures client data is processed within your MCOB obligations, every API interaction is recorded with a tamper-proof log, and a complete record is retained — ready for any FOS complaint or FCA thematic review.
Deploy an AI assistant to handle initial client enquiries about affordability, repayment calculations, and product options. The gateway governs every API call — ensuring the tool operates within your defined parameters, logs what it said and when, and builds the MCOB record-keeping evidence automatically.
Use AI to review application documents, identify missing information, and draft client communications during the application process. Every API interaction is governed, PII protected, and logged — giving your compliance officer a complete picture of AI use across every case file.
Use AI to accelerate product research, rate comparisons, and lender criteria analysis. The gateway records every interaction for MCOB compliance purposes and ensures your Senior Manager can demonstrate appropriate AI oversight — satisfying SMCR accountability requirements without a paper-heavy manual process.
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